Legal Policies & Disclosures

I. Terms of Service

1. About ElderTech PDX

ElderTech PDX is a mobile, in-home technology support and education service operated by Bodega Holdings, LLC, doing business as ElderTech PDX, based in Portland, Oregon. Our services are provided at the client's location within our service area. We do not operate a physical office or storefront.

2. Agreement to Terms

By booking a service appointment with ElderTech PDX — whether online, by phone, or through any other method — you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not book or use our services.

3. Services Provided

ElderTech PDX offers in-home technology support and education services, including but not limited to:

• Device setup and configuration (smartphones, tablets, computers, smart TVs)
• Wi-Fi and network troubleshooting
• Email, app, and account setup
• One-on-one technology education and coaching
• General tech troubleshooting and guidance

We do not provide structural, electrical, or telecommunications infrastructure work. Our services are advisory and educational in nature. We do not guarantee specific outcomes or results.

4. Pricing & Payment

ElderTech PDX charges flat-rate service fees based on the nature of the appointment. All pricing is disclosed at the time of booking. Additional fees may apply for same-day or urgent service requests or service locations outside our standard service area. Payment is due at the time of service unless otherwise agreed upon in writing.

5. Scheduling & Appointments

Appointments are subject to availability. Same-day bookings must be made before 3:00 PM PST. ElderTech PDX reserves the right to reschedule or cancel appointments due to technician availability, safety concerns, or circumstances outside our control. We will provide reasonable notice whenever possible.

6. Client Responsibilities

To ensure the best possible service, clients agree to:

• Provide a safe and accessible environment for our technician
• Disclose any known issues with devices or equipment prior to the appointment
• Have relevant account credentials (passwords, login information) available when needed
• Ensure that the client or their authorized representative is present for the duration of the service visit

We welcome and encourage the presence of family members, caregivers, or anyone who helps manage the client's affairs. ElderTech PDX reserves the right to decline or discontinue service if conditions are deemed unsafe or if the scope of work exceeds what was booked.

7. Limitation of Liability

ElderTech PDX is not liable for pre-existing hardware or software conditions, data loss that occurs during or after a service visit, issues arising from third-party software or service providers, or damage to devices with pre-existing structural or mechanical issues. In no event shall ElderTech PDX's total liability to a client exceed the amount paid for the specific service giving rise to the claim. We strongly recommend that clients maintain current backups of all important data prior to any service appointment.

8. Governing Law

These Terms of Service are governed by the laws of the State of Oregon. Any disputes arising from these terms shall be resolved in the courts of Multnomah County, Oregon.

9. Changes to These Terms

ElderTech PDX reserves the right to update these Terms of Service at any time. Updated terms will be posted on our website with a revised effective date. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

10. Contact

Questions about these terms can be directed to us at info@eldertechpdx.com or through our booking system.

II. Privacy Policy

1. Overview

ElderTech PDX (operated by Bodega Holdings, LLC) is committed to protecting the privacy of our clients. This Privacy Policy describes what personal information we collect, how we use it, and how we protect it. We do not sell your personal information — ever.

2. Information We Collect

Information you provide directly:

• Name
• Phone number and/or email address
• Service address (for in-home visits)
• Payment information (processed securely through third-party payment processors)
• Any information you share during the booking process or service visit

Information collected automatically:

• Website usage data (pages visited, time on site) via analytics tools
• General location data derived from your IP address
• Device and browser type when visiting our website

3. How We Use Your Information

We use the information we collect to schedule and confirm service appointments, contact you about your appointment or follow-up support, process payments, improve our services and client experience, and comply with legal obligations. We do not use your information for unsolicited marketing without your consent.

4. Information Sharing

ElderTech PDX does not sell, rent, or share your personal information with third parties except: service providers who assist in operating our business (who are contractually obligated to protect your information), when required by law or legal process, or to protect the safety or rights of our clients or team.

5. Data Retention

We retain your information only as long as necessary to provide services and meet our legal obligations. You may request deletion of your information at any time by contacting us.

6. Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no data transmission or storage system is completely secure. We encourage clients not to share sensitive account credentials beyond what is necessary for the service being performed.

7. Google Ads & Analytics

ElderTech PDX uses Google Ads and Google Analytics to understand how visitors interact with our website. These services may use cookies and similar technologies. You can opt out of Google's use of cookies by visiting Google's ad settings or the Google Analytics opt-out browser add-on.

8. Your Rights

You have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your information, and opt out of marketing communications at any time. To exercise any of these rights, contact us at info@eldertechpdx.com.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised effective date. We encourage you to review this policy periodically.

III. Cancellation & Refund Policy

1. Our Commitment

ElderTech PDX charges flat-rate pricing because we believe in transparency. This policy is designed to be fair to both our clients and our team, while reflecting the real costs of scheduling and dispatching in-home service visits.

2. Cancellations by the Client

More than 24 hours before the appointment: Full cancellation at no charge. No fee will be assessed.

Less than 24 hours before the appointment: A cancellation fee of 50% of the booked service rate may apply. This reflects the scheduling commitment made by our technician.

No-show or same-day cancellation (less than 2 hours notice): The full service fee may be charged. Our technician's time and travel cannot be recovered once they are dispatched.

Extenuating circumstances: We understand that life happens, especially for our senior clients. Medical emergencies, sudden illness, or other urgent circumstances will always be considered on a case-by-case basis. Please contact us as soon as possible and we will work with you.

3. Cancellations by ElderTech PDX

If we need to cancel or reschedule your appointment, we will notify you as early as possible and reschedule at no additional charge. If a rescheduled time does not work for you, you will receive a full refund of any pre-paid amount.

4. Refunds

Service not performed: If you have pre-paid and the service is not performed due to an ElderTech PDX cancellation, you will receive a full refund within 5–7 business days.

Service partially completed: If a service visit is cut short due to circumstances outside the client's control, we will either complete the remaining work at no additional charge or issue a partial refund proportional to the work not completed.

Dissatisfaction: If you are not satisfied with the service provided, please contact us within 48 hours of the appointment. We will make reasonable efforts to resolve the issue, including a return visit at no charge for issues directly related to the original service. Refunds for completed services are evaluated on a case-by-case basis.

Out-of-area travel fees: Travel fees are non-refundable once a technician has been dispatched to a location outside our standard service area.

5. Same-Day Urgency Fee

The same-day urgency fee is non-refundable once the appointment is confirmed and a technician has been assigned, as it compensates for priority scheduling.

6. How to Cancel or Request a Refund

To cancel an appointment or request a refund, please contact us at info@eldertechpdx.com or call 971-302-2303 as soon as possible. Include your name, appointment date, and a brief description of the situation.

IV. Service Disclaimer

1. Nature of Services

ElderTech PDX provides technology support and education services on a best-efforts basis. While our technicians are experienced and thorough, technology is inherently unpredictable. We cannot guarantee specific outcomes, including but not limited to the resolution of all technical issues in a single visit.

2. Pre-Existing Conditions

Many devices and systems we encounter have pre-existing issues that are not immediately apparent. ElderTech PDX is not responsible for failures, malfunctions, or data loss that result from pre-existing hardware damage, software corruption, virus or malware infection, or age-related device degradation.

3. Data & Backups

ElderTech PDX strongly recommends that all clients back up their important data — including photos, documents, and contacts — before any service visit. While our technicians take every precaution, data loss can occur during routine technology work. ElderTech PDX is not liable for data loss that occurs in connection with a service visit.

4. Third-Party Services & Platforms

Many technology issues involve third-party platforms, applications, or services (such as email providers, social media platforms, internet service providers, or device manufacturers). ElderTech PDX has no control over these platforms and cannot guarantee their availability, performance, or policies. Our guidance regarding third-party services is informational and does not constitute an endorsement.

5. Device Age & Compatibility

Older devices may not support current software updates, operating systems, or applications. In some cases, a device may be too outdated to support the service requested. Our technicians will advise clients honestly if this is the case, and will not charge for a service that cannot be performed due to device limitations.

6. Scope of Work

Our technicians will perform the work as described and agreed upon at booking. Work that falls outside the original scope may require a separate appointment or additional fee. Our technicians will always communicate clearly before undertaking additional work.

7. Not a Substitute for Professional Advice

ElderTech PDX does not provide legal, medical, financial, or cybersecurity consulting services. Any guidance we provide regarding online safety, account security, or privacy is general in nature and should not be relied upon as professional advice in those fields.

8. Contact Us

If you have questions about any of these policies, please reach out at info@eldertechpdx.com or call 971-302-2303. We're here to help — in plain English, no jargon.