Same-day often available. No Xfinity hold queues.
Internet dropping? Dead spots in the bedroom? We come to your Portland home, figure out if the problem is your router or Xfinity's end, and get you back online — without sitting on hold for an hour.
If your Xfinity or Comcast internet is dropping, running slow, or just stopped working — you're not alone, and it's usually fixable without calling Xfinity and waiting on hold for an hour. We come to your home in Portland, check whether the problem is your router, your modem, or actually on Xfinity's end, and get you back online. We also connect every device in your home before we leave, so everything works — not just the laptop in the living room.
Half the time, what feels like your internet being broken is actually an Xfinity outage. The other half, it's something at home — your router, your modem, or how the devices are connected. We figure out which one it is in the first 10 minutes.
If it's on Xfinity's end, we'll show you their outage map, help you make the call to get a technician scheduled, and tell you what to expect. If it's your equipment, we usually solve it on the spot — a reset, a settings change, or in some cases a new router setup. Either way, you'll leave the visit knowing exactly what's happening.
ElderTech is based in NE Portland and serves Irvington, Alameda, Grant Park, Beaumont-Wilshire, Laurelhurst, Hollywood, Concordia, Mt. Tabor, and surrounding areas.
Router Setup and Configuration
We connect the router to your modem, create a secure Wi-Fi network with a name and password you can remember, and configure the settings for the best performance. We make sure it's placed in an optimal spot for maximum coverage.
Wi-Fi Dead Zone Solutions
Many Portland homes — especially older ones with thick walls — have rooms where the Wi-Fi drops off. We walk through your home, identify where the signal weakens, and recommend practical solutions including repositioning or a Wi-Fi extender.
Slow Internet Troubleshooting
We run speed tests, check your router and modem, and find exactly where the slowdown is coming from. Sometimes it's a simple setting, sometimes an aging router, sometimes it really is your provider. Either way, you'll know exactly what's happening.
Connecting All Your Devices
Smartphones, tablets, laptops, smart TVs, printers, Alexa, Ring cameras — everything needs Wi-Fi. We connect each device to your network and write down your Wi-Fi password so you can connect new devices in the future without calling for help.
Wi-Fi Extender and Mesh Setup
If a single router isn't enough to cover your home, we install and configure Wi-Fi extenders or mesh network systems. These create a seamless network that reaches every corner — bedroom, kitchen, basement, and porch.
Xfinity / Comcast Liaison
Not sure if it's your equipment or Xfinity's problem? We check the outage map, run diagnostics, and help you navigate the provider side if needed — so you don't have to sit on hold trying to explain it yourself.
Wi-Fi signals weaken as they pass through walls, floors, and large furniture. Older homes in Portland often have thick plaster walls that block signals. We assess your home layout, identify dead zones, and recommend solutions like repositioning your router or adding a Wi-Fi extender.
Yes. We unbox and install your new router, configure a secure Wi-Fi network name and password, and connect all your devices — computers, phones, tablets, smart TVs, and printers. We also make sure your old router is properly disconnected.
A Wi-Fi extender is a small device that boosts your wireless signal to reach areas of your home where the signal is weak. If you have rooms where the internet is slow or doesn't work, an extender can solve that problem. We help you choose the right one and set it up.
If we can't solve the problem, you pay just $49 for the visit — that's it. No surprises, no fine print, no diagnostic fees. Most clients walk away with everything working. But either way, you're covered.
We typically schedule visits within 1–2 business days. Same-day appointments are available — and they go fast.
