At your pace. No judgment. iPhone, Android & iPad.
New phone setup, FaceTime with the grandkids, email that stopped showing up, photos you can't find — we sit beside you and work through it all. At your pace, without judgment, until it makes sense.
If your phone feels more like a puzzle than a tool — buttons that move, settings that change, emails that stop showing up, updates that rearrange everything — you're not alone, and there's nothing wrong with you. Phones are genuinely confusing, especially when they update without warning. We come to your home in Portland, sit beside you, and help you understand your phone on your terms. No judgment, no rushing, no making you feel like you should already know this.
This is one of the most common calls we get — and it almost always sounds worse than it is. Your email didn't disappear. It just lost its connection, usually because an update changed a setting. Gmail, Yahoo, or any other account — we come to your home, get it working again on every device, and show you what to do if it ever happens again. We serve Irvington, Alameda, Grant Park, Beaumont-Wilshire, Laurelhurst, and Hollywood. Most appointments scheduled within one to two days.
New Phone or Tablet Setup
We set it up from scratch — signing into your Apple ID or Google account, transferring contacts and photos from your old device, connecting to your Wi-Fi, and installing the apps you'll actually use. We also adjust text size, brightness, and volume to make it comfortable for you.
FaceTime and Video Calling
We set up FaceTime on your iPhone or iPad, or Google Meet and Zoom on Android, and practice making calls with you. We show you how to answer video calls, switch cameras, and adjust the volume so you can see and hear your loved ones clearly.
Photos, Messages, and Contacts
We help you take, view, and share photos and videos, show you how to send pictures to family through text or email, organize your photo library, and set up cloud backup so your memories are safe even if something happens to your phone.
Apps and Updates
We install useful apps like weather, news, medication reminders, and ride services, and remove apps you don't use. When your phone prompts you to update, we walk you through the process and explain what's changing so there are no surprises.
Accessibility and Comfort Settings
We adjust text size, enable bold text, turn on hearing aid compatibility, set up voice control, and configure other accessibility options so your phone works best for you — the way you need it to.
Storage Full — We Fix That Too
We help you free up space by removing unused apps, clearing old downloads, and setting up cloud photo storage so your pictures are safely backed up without taking up room on your phone.
Absolutely. We sit down with you at home and walk through your new device step by step. We cover the basics — making calls, sending texts, taking photos, using FaceTime — and anything else you want to understand. Nothing is too basic or too silly to ask.
Yes, we help with all smartphones including Samsung, Google Pixel, and other Android devices. Whether you have an iPhone or Android, we can assist with setup, apps, and troubleshooting.
Yes. FaceTime setup is one of our most popular requests. We make sure FaceTime is activated, show you how to start a video call, and practice with you so you feel confident calling family and friends on your own.
If we can't solve the problem, you pay just $49 for the visit — that's it. No surprises, no fine print, no diagnostic fees. Most clients walk away with everything working. But either way, you're covered.
We typically schedule visits within 1–2 business days. Same-day appointments are available — and they go fast.
